Welcome to the BYPL Internal Consumer Grievance Redressal Cell (ICGRC) - the dedicated cell in addressing and resolving the grievances related to electricity services.
In alignment with the Delhi Electricity Regulatory Commission (DERC) Guidelines for the establishment of the Forum and the Ombudsman for Redressal of Grievances of Electricity Consumers, 2024, the BYPL ICGRC is committed to providing a transparent, efficient, and complainant centric grievance resolution process.
Our primary mission is to ensure that every complainant's concern is heard and resolved in a timely and fair manner. We operate under a structured framework designed to facilitate prompt resolution of issues related to electricity supply, billing,metering ,new connection and other services etc.
What We Do?
We address complaints and issues raised by the complainant regarding their electricity services, ensuring that each case is reviewed thoroughly and resolved in accordance with the regulatory guidelines.
Our team is dedicated to supporting consumers through a streamlined process, offering clear communication and effective solutions to their concerns.
We adhere to the DERC regulations to guarantee that our practices meet the highest standards of fairness and transparency in grievance redressal.
We actively seek feedback to continuously improve our grievance handling and resolution.